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CC-1331 - USA (California) - Human Resource Hotline Services - Deadline January 25,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1331

Government Authority located in California; USA based organization looking for expert vendor for human resource hotline services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide human resource hotline services to provides a toll-free dedicated telephone number for local employers to call and receive live human resource information specifically related to employment and labor law questions.
- Maintain a dedicated Toll-Free Human Resource hotline.
- Ensue the hotline is available at all times to employers within the County.
- Provide live advice pertaining to Human Resource related topics and issues.
- Track all calls and provide the County with monthly usage reports.
- Survey callers to identify source of hotline referral.
- Provide callers with all relevant resource solutions where appropriate.
- Develop database to identify trends in calls and requested information to improve service delivery.
(2) An optional pre-bid conference will be held on January 10, 2019.
(3) All questions must be submitted no later than January 15, 2019.
(4) Contract period will be for three years.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Not Applicable

Expiry Date : Friday, 25 January, 2019

Pre-proposal Conference Date : Thursday, 10 January, 2019

Question Answer Deadline : Tuesday, 15 January, 2019

Category : Call Center and Answering

Country : USA

State : California

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