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CC-1320 - Canada (Ontario) - Call Answering Services - Deadline January 28,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1320

Government Authority located in Ontario; Canada based organization looking for expert vendor for call answering services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide call answering services to process calls from clients during their after-hours period, Monday to Friday from 20:00 to 08:00, Saturday and Sunday from 16:00 to 08:00 and other hours as arranged.
• answer and process calls received outside regular business hours;
• connectivity to the university telephony system and connectivity to all wireless devices;
• digital voice recording of all calls processed;
• tracking and reporting of all processed calls;
• access for authorized personnel to review calls handled by the answering service;
• scripting the call handling processes to supplier’s software telephony system.
(2) Approximate call volume is 2,000 to 3,000 emergency, urgent and elective call minutes per month during evenings, weekends and statutory holidays from veterinary practices and animal owners, clients.
(3) All question must be submitted no later than January 22, 2019.
(4) Contract term will be three years.

[C] Eligibility:

- Onshore (Canada Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 28 January, 2019

Question Answer Deadline : Tuesday, 22 January, 2019

Category : Call Center and Answering

Country : Canada

State : Ontario

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