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CC-1313 - USA (New York) - Website and Customer Care Call Center Services - Deadline January 10,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1313

Government Authority located in New York; USA based organization looking for expert vendors for website and customer care call center services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide Inbound and Outbound customer care call center services must be available to answer calls and emails for a minimum of 11 hours per day, from 9 a.m. to 8 p.m., Eastern Standard Time.
- Website and Call Center services to develop a dynamic and accessible website that contains engaging content and provides a positive and successful user experience.
- Vendor needs to also provide Website to develop a dynamic and accessible website that contains engaging content and provides a positive and successful user experience, thereby increasing customer and industry use of website design and development.
- Improve the Website’s appearance and usability
- Decrease page load time and increase overall mobile responsiveness so that the site tests well on Googles Test My Mobile Site and other generally accepted mobile test sites.
- Allow for the integrated access to Google Analytics, or another generally accepted analytics
method, to capture data and identify weaknesses and/or strengths in content, visitor navigation
and usage, traffic acquisition, etc.
- Incorporates appropriate social media icons and feeds, as determined by such as Facebook, Twitter, and YouTube.
(2) Approximately work volume is an average of 1,500 to 3,000 incoming calls per month.
(3) A pre-proposer conference will be held on December 7, 2018.
(4) All question must be submitted no later than December 18, 2018.
(5) The contract term will be for two years.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 10 January, 2019

Pre-proposal Conference Date : Friday, 7 December, 2018

Question Answer Deadline : Tuesday, 18 December, 2018

Category : Call Center and Answering, Social Media, Internet Marketing and SEO, Web Design and Development

Country : USA

State : New York

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