CC-1312 - USA (Ohio) - call answering Service - Deadline November 30,2018

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1312

Government authority located in Ohio, USA based organization looking for expert vendor for call answering Service.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide 24 X 7 call answering Service placed to the Helpline in off hours, including nights and weekends and helpline between the hours of 4:45pm and 8:00am Monday through Friday and 24 X 7 Saturday, Sunday and State observed Holidays.
- Ensures adequate training and information is available for referral agency staff.
- Maintain the ability to live transfer to a crisis line.
- Ensures confidentiality for callers and a records retention and disposal policy.
- Monitors calls for customer satisfaction.
- Establish a toll-free or local number to forward calls.
- Develop a queue specific to the Helpline to track calls.
- Produce reports on call volume, client need and disposition related to substance use disorder calls.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 30 November, 2018

Category : Call Center and Answering

Country : USA

State : Ohio

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