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CC-1311 - Canada (Ontario) - Inbound and Outbound After-Hours Call Answering Services - Deadline December 7,2018

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1311

Government authority located in Ontario, Canada based organization looking for expert vendor for inbound and outbound after-hours call answering services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide 24 X 7 X 365 inbound and outbound after-hours call answering services from 8:00 PM to 8:00 AM Monday to Friday, 8:00 PM to 8:30 AM Saturday, 6:00 PM to 8:00 AM Sunday and 4:30 PM to 8:00 AM Statutory Holiday.
- Support of each operations and activities, during evenings, statutory holidays, weekends, or on as needed basis.
- Instances of emergencies, to receive calls re-routed to the answer service during regular business hours.
- Utilizing live telephone operators to provide timely after-hours call answering service to each Participating.
- After-hours call answering of incoming calls, voice recording, documenting and tracking of calls.
(2) All question must be submitted no later than November 27, 2018.
(3) Contract period will be for one year.

[C] Eligibility:

- Onshore (Canada Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

Expiry Date : Friday, 7 December, 2018

Question Answer Deadline : Tuesday, 27 November, 2018

Category : Call Center and Answering

Country : Canada

State : Ontario

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