CC-1309 - USA (Florida) - Inbound and Outbound Professional Answering Services - Deadline December 10,2018

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1309

Government Authority located in Florida; USA based organization looking for expert vendor for inbound and outbound professional answering services.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide 24 X 7 inbound and outbound professional answering services for the use by various departments of the city to answer calls to the City after normal business hours Monday through Friday, all day Saturday and Sunday, all day on Holidays, and during Emergencies.
- A water department receives approximately work volume will be 1185 inbound and outbound calls per month and the city’s transportation and stormwater department receives approximately 370 inbound and outbound calls per month.
- Service Hours for water department 5:00 p.m. to 8:00 a.m. and transportation and stormwater department from 4:30 p.m. to 7:30 a.m.
(2) A pre-proposal conference will be held on November 28, 2018.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Monday, 10 December, 2018

Pre-proposal Conference Date : Wednesday, 28 November, 2018

Category : Call Center and Answering

Country : USA

State : Florida

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