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CC-1307 - Canada (British Columbia) - Inbound and Outbound Call Centre Services - Deadline December 7,2018

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1307

Government Authority located in British Columbia; Canada based organization looking for expert vendor for inbound and outbound call centre services.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide inbound and outbound call centre services for eligible students pursuing post-secondary education.
- Contact Centre must be 9am to 4pm Pacific Time, Monday through Friday except for statutory holidays observed by the public service in state.
- Contact Centre is to manage the high volumes of inbound calls, may also include other types of inbound and outbound contact,
(2) An approximately work volume from January to October 99,777 calls and Monthly Average of 9978 calls.
(3) Contract period will be three years.

[C] Eligibility:

Onshore (Canada Only)

[D] Work Performance:

Performance of the work will be Offsite and Onsite. Vendor needs to carry work in their office premises.

Expiry Date : Friday, 7 December, 2018

Category : Call Center and Answering

Country : Canada

State : British Columbia

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