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CC-1297 - USA (Connecticut) - GLOBAL - Quitline Telephone Service - Deadline December 20,2018

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1297

Government Authority located in Connecticut; USA based organization looking for expert vendor for quitline telephone service.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide quitline telephone service for implement and maintain the Connecticut Quitline, a comprehensive telephone- and web- based tobacco use cessation coaching service that will assist Connecticut’s residents in their efforts to quit tobacco use through the provision of individualized counseling, information, and self-help materials.
- Establishing and maintaining a comprehensive, proactive, statewide toll free tobacco use cessation telephone counseling Quitline available to all residents. A pro-active Quitline responds to incoming calls with immediate reactive assistance and follows-up initial contact with more comprehensive services through outbound calls.
- Telephone counseling services including intake, assessment, disposition, treatment and follow-up must be culturally competent, and follow evidence-based practices, principles of motivational interviewing for encouraging behaviour change and a cognitive-behavioural approach to treating tobacco use dependence.
- Follow a consistent and systematic protocol that should be described in your proposal.
- Ability to receive incoming calls, assess the caller’s readiness to quit, provide counseling including assisting the participant with development of a personalized quit plan, provide nicotine replacement therapy, refer to appropriate services including local community-based cessation programs, and include self-help educational materials.
- Implement a protocol to make outbound calls to previous participants who were not ready to quit at the time of the original call, reassess their readiness to quit and re-enroll them in Quitline services.
- The applicant should develop and maintain an interactive website to assist the program participant in their quit attempt that will be a companion aid to the telephone counseling. Each registered tobacco user will be given access to the website. This website should be maintained in both English and Spanish Languages, and the activity level should be tracked for inclusion in monthly reporting.
- Using Social networking, Text Messaging and Emerging Communication Technology to support counseling.
(2) All questions must be submitted no later than November 15, 2018.
(3) A letter of intent to due on December 6, 2018.
(4) Contract period will be five years.

[C] Eligibility:

Global (World-wide)

[D] Work Performance:

Global, companies from all over the world can apply for this. However, Vendor may need to visit client location for onsite meetings.

Expiry Date : Thursday, 20 December, 2018

Question Answer Deadline : Thursday, 15 November, 2018

Category : Call Center and Answering, Global, Web Design and Development

Country : USA

State : Connecticut

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