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CC-1292 - USA (California) - Web-Based Hosted Call Center Application - Deadline November 9,2018

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1292

Government Authority Located in California; USA based organization looking for expert vendor for web-based hosted call center application.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide web-based hosted call center application, and the implementation and use of such application including interactive voice response, automatic call distribution, voice mail, call queuing, agent connectivity software and security and reporting integration, including the capability to route calls over regular telephone networks to a landline with the ability to use the internet with VOIP or Centrex Lines as an option.
- Call queuing to include music on hold or commercial on hold, chat via instant messenger and email, website chat integration, inbound email and fax via email, call recording, reporting, over-night agents, and outbound messaging blasts.
- Live Service Provider technical support personnel with a thorough knowledge of the Application must be available to receive calls from Judicial Council agents and supervisors as well as a third-party service bureau designated by the Judicial Council on a 24/7/365 basis.
(2) All the questions must be submitted no later than October 29, 2018.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 9 November, 2018

Question Answer Deadline : Monday, 29 October, 2018

Category : Call Center and Answering, Software, System and Application

Country : USA

State : California

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