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CC-1291 - USA (Texas) - Local and Long-Distance Services - Deadline November 20,2018

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1291

Government Authority located in Texas; USA based organization looking for expert vendor for local and long-distance services.

[A] Budget: Looking for proposal

[B] Scope of Service:

Vendor needs to provide local and long-distance services including a recording and monitoring system and equipment for the inmates.
- The system shall be an easy to use application.
- The proposed system shall allow outgoing calls, only.
- The proposed system shall allow inmate calls to be restricted to 20 minutes, County representatives must be able to change this call duration limit throughout the entire site, by inmate Account / PIN, or group of telephones.
- The users – inmate and called party – shall be notified of limit in advance of the system terminating the call.
- Proposed system must require active acceptance by the called party.
- The proposed system shall include user prompts in English and Spanish.  - Vendor will need to have a program that will proactively attempt to set-up an account for individuals who are not able to accept collect calls, enabling families to quickly communicate with incarcerated individuals. Please describe your program
- The proposed system shall be able detect, notify and prevent three-way or conference calls, except for those calls to attorney’s or other approved numbers, the proposed system shall prevent the inmate from receiving a second dial tone, or chain-dialing, the proposed system shall prevent any extra digits dialled by the inmate after the party has accepted the call. please describe process, the proposed system shall have capability to remotely survey inmate calls and be able to transfer specific calls in progress to investigators, the proposed system shall brand each call with the name of the facility and the inmate placing the call, the proposed system shall have the ability to play the brand recording at random intervals, the proposed system shall guard against “hook-switch dialing,” and other fraudulent activities and the proposed system shall allow call blocking of specific numbers by customer and site.
- The system will need to be equipped with a remote conferencing feature and e-mail feature for those numbers that are under surveillance by the investigative unit and system must have the capability to move an inmate or group of inmates from one facility to another without the need to re-enter information.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Tuesday, 20 November, 2018

Category : Call Center and Answering, Computer Supplies, Accessories and other Equipments

Country : USA

State : Texas

RFP Expired

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