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CC-1289 - USA (Washington) - Telephone Answering Services - Deadline November 14,2018

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1289

Government Authority located in Washington; USA based organization looking for expert vendor for telephone answering services.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide telephone answering services between 5:00 p.m. and 8:00 a.m. Monday through Friday except Wednesday when the office opens at 9:00 a.m. and 24 hours a day for weekends and official city holidays.
- Customer Service takes approximately 127,000 calls each year assisting customers with payments, questions and stopping and starting services.
- Answering service for after hours to handle any incoming calls and emergency service calls to our operations center staff.
- Record all calls and archive all calls for 90 days.
- Answering Service must have a minimum minute allowance of 1000 minutes of transaction logs to a specified number daily.
- Answering service will also maintain a daily record of the calls received, a disposition of those calls and email them to the provided distribution list by 7:30 a.m. of the next business day.
(2) All question must be submitted no later than November 8, 2018.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Wednesday, 14 November, 2018

Question Answer Deadline : Thursday, 8 November, 2018

Category : Call Center and Answering

Country : USA

State : Washington

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