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CC-1290 - USA (Nevada) - Inbound and Outbound CapTel and Telecommunications Relay Services - Deadline November 14,2018

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1290

Government Authority located in Nevada; USA based organization looking for expert vendor for inbound and outbound CapTel and telecommunications relay services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide 24 X 7 inbound and outbound CapTel and telecommunications relay services and platform to enable CapTel and non-CapTel users to communicate on the publicly switched telephone network. Through state-of-the-art technology and highly-trained and skilled communications assistants, the awarded vendor’s services will provide hearing disabled individuals access to the telephone system that is functionally equivalent to that used by hearing people communicating by voice.
- Intercept messages as appropriate shall be provided if a system failure occurs within the relay switch, relay center or on outbound circuits. Voice and text messages shall be provided.
- Capability to handle Spanish language calls 24 hours a day, 7 days per week shall be ensured.  Spanish relay services shall be available in both Spanish to Spanish and Spanish to English.
(2) Approximate call volume will be 22,000 minutes per month in recent months.
(3) All questions must be submitted no later than October 24, 2018.
(4) Contract term will be two years.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 14 November, 2018

Question Answer Deadline : Wednesday, 24 October, 2018

Category : Call Center and Answering, Medical Transcription and Others

Country : USA

State : Nevada

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