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CC-1279 - USA (New York) - RFI for Customer Call Center Service - Deadline November 19,2018

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1279

Government Authority located in New York; USA based organization looking for expert vendor for customer call center service.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide customer call center service from 8:00 am to 6:00 pm to improve customer service, avoid confusion or misinformation being disseminated, and strengthen the skills and professionalism of our customer service staff.
(2) Approximate call volume is 600 calls per day.
(3) All questions must be submitted no later than October 22, 2018.
(4) A mandatory information conference will be held on October 31, 2018.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 19 November, 2018

Pre-proposal Conference Date : Wednesday, 31 October, 2018

Question Answer Deadline : Monday, 22 October, 2018

Category : , Call Center and Answering

Country : USA

State : New York

Cost to Download This RFP Document : $ 9

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