CC-1281 - USA (Texas) - Local and Long-distance Telephone Service - Deadline November 7,2018

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1281

Government Authority located in Texas; USA based organization looking for expert vendor for local and long-distance telephone service.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide local and long-distance telephone service includes direct inward dialing capability, call forwarding, caller ID, detailed billing and to maintain and repair local telephone service.
- Diagnostic service and network monitoring from central offices (24 hours per day, 365 days per year)
- Dispatch repair service
- Service technicians during normal business hours of 8 a.m. to 5 p.m. to Monday through Friday
- For PSTN Access for inbound, outbound and fax services related to the ShoreTel VoIP PBX
- 180 call paths distributed to the three (3) demarc locations of the SBISD Main Hub site • Automatic re-route of calls
- Long Distance with access from the ShoreTel VoIP PBX: SBISD currently utilizes approximately 14,000 Minutes per month
-  Customer Portal to Provide a Customer Portal that allows secure access to view and manage the service with 24 hour a day, seven days a week access
- A dedicated Ethernet service for the transport/delivery of the SIP service to the facility
- Monitor Usage and Billing to provide a solution that can monitor and report usage online associated with electronic format for billing review and program assessment
- Detailed billing information to provide a detail billing solution.
(2) All question must be submitted in written no later than October 23, 2018.
(3) Contract period will be three years.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Wednesday, 7 November, 2018

Question Answer Deadline : Tuesday, 23 October, 2018

Category : Call Center and Answering, Networking Services and Supplies

Country : USA

State : Texas

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