CC-1277 - USA (Florida) - Fulfillment and Call Center Services - Deadline October 16,2018

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1277

Government Authority located in Florida; USA based organization looking for expert vendor for fulfillment and call center services.

[A] Budget: Looking for proposal

[B] Scope of Service:

Vendor needs to provide 24 X 7 fulfillment and call center services to Vendor must be capable of immediately performing the following services
1. Implementation
- Develop a disaster continuity capability to off-site location to receive and process calls if Vendor’s location has to be evacuated. Pre-arrange to have the toll-free number re-routed to the other call center. Transmit a copy of the script to the other call center.
- Work with the Webmaster to develop an interactive text chat capability.
- Provide and maintain discrete toll-free numbers for use in advertising and publicity.
2. Telephone Response and Data Entry to toll-free number 24X7
- Modify the Vendor’s files continuously to reflect information changes and new questions being asked by callers/emailers.
- CASS validate all addresses while the caller is on the line.
- Download reader response requests from publications daily. Log, format and import requests in files greater than 50 records into lead database within 3 full business days of receipt. And, provide reports weekly on lead production including rollups of historical leads.
- Interface with website to download and enter requests for information and Travel Planners.
- Receive, log and enter any reader response requests received manually, files of less than 50 records and requests from international locations (other than Canada) within 3 full business days of receipt.
- Disaster Continuity – Update the script with the call center and test the capability at least monthly
- Interactive Text Chat - Respond to interactive text chat calls from the website between 7AM and 12 Midnight daily.
3. Travel Planner and Other Collateral Fulfillment.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Tuesday, 16 October, 2018

Category : Call Center and Answering

Country : USA

State : Florida

RFP Expired

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