Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1274

Government Authority located in Kentucky; USA based organization looking for expert vendor for hotline services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide anonymous and multilingual hotline services for monitored by live person 24 hours per day, hotline report submission available by telephone and website, multiple languages translation capability, back end case management system with capabilities for creating both ad hoc and canned reports, ability to post responses for reporter to access or for reporter to provide follow-up information on submitted report, ability for reporter to either remain anonymous or identify their name and contact information.
(2) All questions must be submitted no later than October 15, 2018.
(3) Contract period will be two years.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 5 October, 2018

Question Answer Deadline : Monday, 15 October, 2018

Category : Call Center and Answering

Country : USA

State : Kentucky

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