CC-1276 - USA (Tennessee) - Inbound After Hours Call Service - Deadline November 2,2018

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1276

Government Authority Located in Tennessee; USA based organization looking for inbound after hours call service.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide 24 X 7 X 365 inbound after hours call service for answer and respond to Level 1 technical related calls and emergency system calls during the hours of 5:00 PM to 8:00 AM Monday to Friday and all day on Saturday, Sunday and Holidays.
- Responding to incoming calls, making outgoing calls and for the creation, update and closure of incident, change or request tickets.
- Follow identified escalation procedures to include making calls and sending emails to the correct on call personnel and service line supervisor.
- Record incoming calls.
(2) All questions must be submitted in writing no later than October 11, 2018.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

Expiry Date : Friday, 2 November, 2018

Question Answer Deadline : Thursday, 11 October, 2018

Category : Call Center and Answering

Country : USA

State : Tennessee

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