SW-18454 - USA (Minnesota) - Telephony Cloud Solution Services - Deadline September 25,2018

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-18454

Government Authority located in Minnesota; USA based organization looking for expert vendor for telephony cloud solution services.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide telephony cloud solution services for all five locations of lottery offices.
- Work with lottery telecom department to collect necessary information from current PBX systems for implementation and best practices for the new cloud hosting services;
- Build a new telephony cloud hosting service using state of the art products
- New telephony cloud hosting services must include, but are not limited to: build new integrated voice, fax, voicemail, conferencing, and web meeting for every employee, role-based access controls, multi-party video conferencing, voice mail notifications, music on hold and ability to upload specific recordings and etc.
- 24x7x365 customer care, with vendor to specify a guaranteed response time
- Build and offer services for a contact center
- Work with contact center managers for the specific needs and training of staff including Estimated 15 agents, Approximately one supervisor
- Solution to current overhead paging system - optional ATA (Analog Terminal Adapter) or Paging Server
- Solution for outdoor intercom,
- Full System and call reporting (start of call /end of call)
- All services and datacenters must meet Lottery security requirements
- Quality of service for VoIP traffic - less than 150 millisecond (ms) one-way end-to-end delay required between all Lottery locations and vendor datacenters (based on ITU (International Telecommunication Union) G.114 specification)
- Financially-backed Service Uptime
(2) All questions must be submitted no later than September 13, 2018.
(3) Contract period will be for two years.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 25 September, 2018

Category : Call Center and Answering, Software, System and Application

Country : USA

State : Minnesota

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