X
X

SW-18454 - USA (Minnesota) - Telephony Cloud Solution Services - Deadline September 25,2018

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-18454

Government Authority located in Minnesota; USA based organization looking for expert vendor for telephony cloud solution services.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide telephony cloud solution services for all five locations of lottery offices.
- Work with lottery telecom department to collect necessary information from current PBX systems for implementation and best practices for the new cloud hosting services;
- Build a new telephony cloud hosting service using state of the art products
- New telephony cloud hosting services must include, but are not limited to: build new integrated voice, fax, voicemail, conferencing, and web meeting for every employee, role-based access controls, multi-party video conferencing, voice mail notifications, music on hold and ability to upload specific recordings and etc.
- 24x7x365 customer care, with vendor to specify a guaranteed response time
- Build and offer services for a contact center
- Work with contact center managers for the specific needs and training of staff including Estimated 15 agents, Approximately one supervisor
- Solution to current overhead paging system - optional ATA (Analog Terminal Adapter) or Paging Server
- Solution for outdoor intercom,
- Full System and call reporting (start of call /end of call)
- All services and datacenters must meet Lottery security requirements
- Quality of service for VoIP traffic - less than 150 millisecond (ms) one-way end-to-end delay required between all Lottery locations and vendor datacenters (based on ITU (International Telecommunication Union) G.114 specification)
- Financially-backed Service Uptime
(2) All questions must be submitted no later than September 13, 2018.
(3) Contract period will be for two years.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 25 September, 2018

Category : , Call Center and Answering, Software, System and Application

Country : USA

State : Minnesota

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole , Call Center and Answering, Software, System and Application Category/Categories.

If you will obtain monthly subscription for , Call Center and Answering, Software, System and Applicationcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs