Call Center RFP

USA (New York) Inbound Call Center & Customer Service

admin — Wed, 01 Sep 2010 06:25:28 +0000

RFP ID: CC-0133
We are New York; USA based organization looking for expert vendor for Inbound Call Center & Customer Service.
[A] Budget: Looking for Proposals
[B] Scope of Service:
Vendor needs to provide Customer Service via Inbound Call Center as per our requirement. It may be also required for 24 X 7. Exact Volume of the Calls is not mentioned in RFP document, so it is possible that it will be very low
[C] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work their Office Premises.
[D] Eligibility:
(1) Onshore (USA Only)
(2) We will give Priority to the Centers located within or nearby New York State. That will be counted while assigning points & considering factors for this RFP.

More Info:

http://www.7outsource.com/request-for-proposals/call-center-rfp/1034-usa-new-york-inbound-call-center-a-customer-service-deadline-september-23-2010.html

http://www.rfpmart.com/request-for-proposals/call-center-rfp/1034-usa-new-york-inbound-call-center-a-customer-service-deadline-september-23-2010.html

USA (Maryland) Onsite Telephone Answering Service

admin — Mon, 30 Aug 2010 06:22:05 +0000

RFP ID: CC-0132
We are Maryland; USA based organization looking for expert vendor for Onsite Telephone Answering Service.
[A] Budget: Looking for Proposals
[B] Scope of Service:
Vendor needs to handle inbound patient calls for our medical organization.
[C] Work Performance:
Vendor needs to perform work in our office premise in Maryland
[D] Eligibility:
Onshore (USA Only)

More Info:

http://www.7outsource.com/request-for-proposals/call-center-rfp/1026-usa-maryland-onsite-telephone-answering-service-deadline-september-8-2010.html

http://www.rfpmart.com/request-for-proposals/call-center-rfp/1026-usa-maryland-onsite-telephone-answering-service-deadline-september-8-2010.html

USA (Washington DC) Nurse Advise Telephone Answering

admin — Mon, 30 Aug 2010 06:20:07 +0000

RFP ID: CC-0131
We are Washington DC; USA based organization looking for qualified and experienced service provider for Telephone Answering Services.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Contractor needs to provide nurse advice line services.
(2) All calls shall be answered following nationally recognized guidelines for symptom based calls.
(3) Timely call management and individual/aggregate reports of activity.
(4) Triage callers to assist them in taking responsibility for their personal healthcare management and to direct them to an appropriate level of care.
(5) Telephone nurse triage services, processing, administration and management to include data collection and reporting.
(6) Approximate volume of the call will be 24,000/Month
[C] Work Performance:
Work can be Onsite or Offsite, there is not special instruction regarding this. If this Bid is Onsite, work also may be performed in VA.

More Info:

http://www.7outsource.com/request-for-proposals/call-center-rfp/1025-usa-washington-dc-nurse-advise-telephone-answering-deadline-september-7-2010.html

http://www.rfpmart.com/request-for-proposals/call-center-rfp/1025-usa-washington-dc-nurse-advise-telephone-answering-deadline-september-7-2010.html

Canada (British Columbia) RFI for Call Center

admin — Sat, 28 Aug 2010 06:03:01 +0000

RFP ID: CC-0130
We are British Columbia; Canada based organization looking for expert vendor to provide information for the supply of a Call Centre. This RFI is intended to gather information that could assist the Province in the development of a future procurement process. In the event that sufficient information is received, we may, but is not obligated to, initiate a competitive bidding opportunity.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Contractor needs to provide call center services with minimum hours of operation – 8:30 am – 4:30 pm (PST) (exceptions – BC Stat Holidays)
(2) Contract will be for a period of four (4) years.
(3) Confidentiality/Security/Privacy – the call centre must protect the security of the Clients, the system and the records and all records must be kept confidential.
(4) Estimated period call volumes as follows: Feb – June 40,000+, July – Sept 50,000+, Oct – Nov 20,000+, Dec – Jan 25,000+.
(5) Estimated telephone call transaction length – 4 minutes (3.5 minutes to answer and respond to Client and 30 seconds to make required notes);
(6) Minimum Reporting Requirements:
- Performance Reports – Weekly and Monthly
- Invoice Reports – Monthly
- Quality – Semi-annually
[C] Work Performance:
Offsite, Vendor can perform the work in their office premises.
[D] Eligibility:
Onshore (Canada)

More Info:

http://www.7outsource.com/request-for-proposals/call-center-rfp/1012-canada-british-columbia-rfi-for-call-center-deadline-september-9-2010.html

http://www.rfpmart.com/request-for-proposals/call-center-rfp/1012-canada-british-columbia-rfi-for-call-center-deadline-september-9-2010.html

USA (Tennessee) Overflow Call Center Services

admin — Fri, 27 Aug 2010 06:26:38 +0000

RFP ID: CC-0129
We are Tennessee; USA based organization looking for expert vendor for Overflow Call Center Services.
[A] Notice Type: RFP (Request for Proposal)
[B] Budget: Looking for Proposals
[C] Scope of Service:
(1) Vendor needs to receive and process overflow calls and to provide related call center services.
(2) Vendor should provide a sufficient number of skilled CSR’s who are available to process approximately 2,000 calls per day from 7:00 a.m. to 7:00 p.m. CST/CDT, Monday through Saturday, including State of Tennessee approved holidays and State declared emergencies or disasters, as directed by us.
[D] Work Performance:
Offsite, Vendor can perform the work in their office premises within Tennessee
[E] Eligibility:
Onshore (USA)

More Info:

http://www.7outsource.com/request-for-proposals/call-center-rfp/1003-usa-tennessee-overflow-call-center-services-deadline-for-intent-to-bid-august-31-2010.html

http://www.rfpmart.com/request-for-proposals/call-center-rfp/1003-usa-tennessee-overflow-call-center-services-deadline-for-intent-to-bid-august-31-2010.html

Ireland Inbound Call Center – For European Union Only

admin — Thu, 26 Aug 2010 05:58:00 +0000

RFP ID: CC-0128
We are Ireland based organization looking for qualified and experienced service provider (FROM European Union Only) for Call Center Services.
[A] Notice Type: Request for Tenders
[B] Budget: Looking for Proposals
[C] Scope of Service:
(1) Our customer facing business currently process over 5 million customer requests annually across a range of media including inbound calls, out bounds calls, paper and email contacts as well as web service.
(2) Contractors must have the capability to provide customer service, management and telesales activities.
(3) Contract will be for a period of 5 years.
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office premises.
[E] Eligibility:
European Union Only

More Info:

http://www.7outsource.com/request-for-proposals/call-center-rfp/999-for-european-union-only-ireland-inbound-call-center-deadline-september-30-2010.html

http://www.rfpmart.com/request-for-proposals/call-center-rfp/999-for-european-union-only-ireland-inbound-call-center-deadline-september-30-2010.html

USA (Massachusetts) Call Center (Call Answering)

admin — Wed, 25 Aug 2010 05:54:38 +0000

RFP ID: CC-0127
We are USA based organization looking for qualified and experienced service provider for Call Center Services.
[A] Notice Type: RFP (Request for Proposals)
[B] Budget: Looking for Proposals
[C] Scope of Service:
(1) Contractor must demonstrate expertise in receiving both large volume inbound data collection inquiries and outbound client resolution calls from the United States.
(2) Contractor will provide call center services to handle inbound call traffic generated from TV and Print advertisement campaigns.
(3) Phone: inquiries received via toll free numbers provided by Vendor
- 2.35 +/- Million / Per Program
- Avg. Peak / 250K daily
- Program length / 3-5 months
(4) Contractor must provide call center services on a 12 x 5 basis, excluding holidays and weekends. Normal business hours are 7:00 am – 7:00 pm Monday – Friday, except Holidays.
(5) Calls are to be answered within two (2) rings
(6) Provide Inbound and Outbound Live Operator services.
(7) Data Entry – keying the data of information received into the Department’s CRM database.
(8) Web transactions – this includes, at a minimum: receive and respond to e-mail messages, text chat sessions, and instant messaging, co-browsing and online forums.
(9) Reporting daily call volumes, IVR statistics.
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office premises. Service providers may have to visit our premises for meetings or briefings.
[E] Eligibility:
Onshore (USA Only)

More Info:

http://www.7outsource.com/request-for-proposals/call-center-rfp/993-global-call-center-call-answering-deadline-september-23-2010.html

http://www.rfpmart.com/request-for-proposals/call-center-rfp/993-global-call-center-call-answering-deadline-september-23-2010.html

USA (Ohio) 24 X 7 Call Answering Service

admin — Thu, 19 Aug 2010 05:51:36 +0000

RFP ID: CC-0126
We are Ohio; USA based organization looking for expert vendor to provide 24 X 7 call answering service.
[A] Notice Type: RFP (Request for Proposal)
[B] Budget: Looking for Proposals
[C] Scope of Service:
(1) We are looking for expert vendor to provide 24 X 7 telephone answering service
(2) Volume of the work can be very law. Currently there are 150 calls per week
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office premises.
[E] Eligibility:
Onshore (USA Only)

More Info:

http://www.7outsource.com/request-for-proposals/call-center-rfp/977-usa-ohio-24-x-7-call-answering-service-deadline-september-9-2010.html

http://www.rfpmart.com/request-for-proposals/call-center-rfp/977-usa-ohio-24-x-7-call-answering-service-deadline-september-9-2010.html

USA (California) Afterhours Call Answering Service

admin — Fri, 13 Aug 2010 05:36:15 +0000

RFP ID: CC-0125
We are California; USA based organization looking for expert vendor for Afterhours Call Answering Service.
[A] Notice Type: RFP (Request for Proposal)
[B] Budget: Looking for Proposals
[C] Scope of Service:
(1) Vendor needs to answer after business hours, weekends and public holiday telephone calls. Weekdays calls will be between 5 pm to 7.30 am.
(2) Average of 5-8 calls a day, weekend can be up to 10.
(3) We will forward calls to Vendors Telephone Number after business hours
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office premises.
[E] Eligibility:
Onshore (USA Only)

More Info:

http://www.7outsource.com/request-for-proposals/call-center-rfp/950-usa-california-afterhours-call-answering-service-deadline-august-17-2010.html

http://www.rfpmart.com/request-for-proposals/call-center-rfp/950-usa-california-afterhours-call-answering-service-deadline-august-17-2010.html

USA (Florida) Afterhours Call Answering Service

admin — Sun, 08 Aug 2010 09:37:00 +0000

RFP ID: CC-0124
We are Florida; USA based organization looking for expert vendor for After hours Call Answering Service.
[A] Notice Type: Request for Bid
[B] Budget: Looking for Proposals
[C] Scope of Service:
(1) Vendor needs to provide daily and weekend call answering service. Weekend calls cover from close of business on Friday until Monday morning opening. Weekend calls also cover public holidays.
(2) Estimated number of calls is 500 to 1400 per month.
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office premises.
[E] Eligibility:
Onshore (USA Only)

More Info:

http://www.7outsource.com/request-for-proposals/call-center-rfp/931-usa-florida-afterhours-call-answering-service-deadline-september-1-2010.html

http://www.rfpmart.com/request-for-proposals/call-center-rfp/931-usa-florida-afterhours-call-answering-service-deadline-september-1-2010.html