USA (Virginia) Inbound Call & Email Answering Service
Call Answering, Email Answering, USA, Virginia | Comments Off
RFP ID - CC-0021
We are Virginia; USA based organization looking for qualified and experienced service provider for our requirement of Inbound Call Center Service.
[A] Scope of Service:
(1) Service provider needs to provide call answering service during 5 (Monday to Friday) business days for 8 hours. For rest of the timings, we are looking for IVR system to be implemented.
(2) All received emails should be answered within 48 hours of receipt.
(3) We will prefer average telephone queue time should be less than 30 seconds.
(4) Our goal is to provide timely and accurate responses to inquiries from the public; to restore the ...