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UK

07.28.10

UK Call Center Services Call Center Service, UK | Comments Off
RFP ID: CC-0121 We are UK based organization looking for expert vendor for Call Center Services. [A] Notice Type: PQQ [B] Budget: Looking for Proposals [C] Scope of Service: We are looking for vendor to provide technical advice and customer service including telephone line & email advice. [D] Work Performance: Performance of the work will be Offsite. Vendor needs to carry work in their Office Premises within United Kingdom. [E] Eligibility: Onshore (UK Only) More Info: http://www.7outsource.com/request-for-proposals/call-center-rfp/886-uk-call-center-services-deadline-sep-9-2010.html http://www.rfpmart.com/request-for-proposals/call-center-rfp/886-uk-call-center-services-deadline-sep-9-2010.html
07.25.10

GLOBAL – UK – Inbound Call Center & E-mail Support – Budget 14 000 000 GBP Inbound Call Center, UK | Comments Off
RFP ID: CC-0118 We are UK based organization looking for expert vendor (From Anywhere in the World) for Inbound Call Center & E-mail Support Service. We are looking to outsource our current call centre activities with an objective to provide improved levels of service and to embrace emerging technologies in continuing the provision of the service during the term of the contract. [A] Notice Type: PQQ [B] Budget: The budget for initial period of 5 years would be 14000000 GBP [C] Scope of Service: (1) Service Provider will be required to have a fully integrated call center facility, including all necessary infrastructures, hardware and software, ...
06.25.10

UK Inbound Call Center Service – Budget 14000000 GBP Inbound Call Center, UK | Comments Off
RFP ID: CC-0101 We are UK based organization looking for expert vendor for Call Center service. Contract will be for the period of 5 years. [A] Notice Type: PQQ [B] Budget: The budget for initial period of 5 years would be 14000000 GBP [C] Scope of Service: (1) Service Provider will be required to have a fully integrated call center facility, including all necessary infrastructures, hardware and software, staff and other resources to support the full functionality of the service. (2) Service Provider will be responsible for receiving and responding to customer telephone calls, emails, faxes and correspondence. It also deals with enquiries and orders for ...
06.22.10

UK Afterhours Telephone Answering Service – Budget 50000 GBP/Year After-hours Answering, UK | Comments Off
RFP ID: CC-0098 We are UK based organization looking for expert vendor for Afterhours Telephone Answering Service [A] Notice Type: PQQ [B] Budget: 50000 GBP/Year, possibly higher [C] Scope of Service: (1) Services include managing emergency repair calls, which will be received after the office closes on a working day (18:30) until the next opening time (08:00), Weekends and bank holidays, Christmas closure (early closure on Christmas Eve and 3 days between Christmas and New Year, re-opening the first working day of the New Year) (2) However, vendor must be able to provide 24 X 7 services whenever required by us. [D] Work Performance: Performance of the work ...
06.17.10

UK Call Center & Back-office management service – Budget 80,000,000 to 300,000,000 GBP Back-office management, Call Center Service, UK | Comments Off
RFP ID: CC-0096 We are UK based organization looking for expert vendor for Call Center & Back-office management service. [A] Notice Type: PQQ (Pre-qualification Questionnaire) [B] Budget: 80,000,000 to 300,000,000 GBP [C] Scope of Service: (1) Benefits Call Centre and Service Centre services (2) Information technology infrastructure to support the provision of the revenue and benefits service (3) Document management (including scanning) services [D] Eligibility: Onshore (UK Only) [E] Work Performance: Performance of the work will be offsite; Contractor needs to carry work on their office premises within UK. More Info: http://www.7outsource.com/request-for-proposals/call-center-rfp/714-uk-call-center-a-back-office-management-service-budget-80000000-to-300000000-gbp.html http://www.rfpmart.com/request-for-proposals/call-center-rfp/714-uk-call-center-a-back-office-management-service-budget-80000000-to-300000000-gbp.html
06.10.10

GLOBAL – UK Inbound Call Center Inbound Call Center, UK | Comments Off
RFP ID: CC-0091 We are UK based organization looking for qualified and experienced service provider (FROM ACROSS THE WORLD) for our requirement of Call Center Services. [A] Notice Type: PQQ [B] Budget: Looking for Proposals [C] Scope of Service: (1) Provider needs to handle calls regarding enquiries and bookings. (2) Services also include handling web sales and Online Web support. (3) Handle Customer relations activities. [D] Work Performance: Performance of the work will be offsite; Contractor needs to carry work on their office premises. [E] Eligibility: Global, Companies from anywhere in the world can apply for this. More Info: http://www.7outsource.com/request-for-proposals/call-center-rfp/688-global-uk-inbound-call-center.html http://www.rfpmart.com/request-for-proposals/call-center-rfp/688-global-uk-inbound-call-center.html
06.07.10

UK Inbound Call Center Requirement – Budget 12,000,000 GBP Inbound Call Center, UK | Comments Off
RFP ID: CC-0089 We are UK based organization looking for expert vendor for Inbound Call Center Requirement. Contract will be for the period of 2 years. [A] Notice Type: PQQ [B] Budget: 12,000,000 GBP (Excluding VAT) [C] Scope of Service: (1) Handle inbound customer calls and provide appropriate high quality customer service to our customers. (2) Provide all the services - e.g. training, scheduling, scripting etc - as required to support and deliver the previous activity. (3) Report on all activity on a daily, weekly, monthly and end-of-campaign basis. [D] Eligibility: Onshore (UK Only) [E] Work Performance: Performance of the work will be offsite; Contractor needs to carry work on their ...
05.27.10

GLOBAL – UK Telephonic Customer Survey Service – Budget 300000 GBP to 500000 GBP Telephonic Customer Survey, UK | Comments Off
RFP ID: CC-0085 We are UK based organization looking for expert vendor for Telephonic Customer Survey Service from anywhere in the world. [A] Notice Type: PQQ [B] Budget: Range between 300 000 and 500 000 GBP [C] Scope of Service: (1) The objective of this survey is to gather critical customer satisfaction data on a monthly basis from customers who have had recent experience of our services. (2) Service provider needs to conduct telephone customer satisfaction interviews. (3) Contract will be for a period of 2 years. [D] Eligibility: Global, companies from anywhere in the world can apply for this. [E] Work Performance: Performance of the work will be Offsite; Service ...
05.19.10

GLOBAL – UK Outbound Calling Services – Budget Between 150000 GBP to 850000 GBP Outbound Calling, UK | Comments Off
RFP ID: CC-0080 We are UK based organization looking for qualified and experienced Service Provider (From anywhere in the world) for provision of Outbound Calling. Initially the contract will be around 2.5 years and can be extended further for 2 years. [A] Notice Type: PQQ [B] Budget: The approximate budget for these services is between 15000000 to 85000000 GBP. [C] Scope of Service: (1) Service Provider will be required to make outbound calls and will promote our services. (2) Service Provider will be required to call our existing customers and some newly started companies to promote our services. (3) Calls will be made from existing customer data ...
05.10.10

UK Telephone Answering Service – Contract of 5 Years Telephone Answering, UK | Comments Off
RFP ID: CC-0074 We are UK based organization looking for Expert Vendor for Telephone Answering Service. Contract will be for a period of 5 years. [A] Notice Type: PQQ (Pre-qualification Questionnaire) [B] Budget: Looking for Proposals [C] Scope of Service: (1) Community alarm telephone answering service: - This is a telephone answering service that responds to emergency calls from alarms provided to elderly and vulnerable residents. - Alarm calls are to be answered promptly and courteously by the provider's telephone operators, and then passed to the authority\'s mobile officers for response. - The service will facilitate clear voice contact between the provider's staff and clients. - This community alarm ...

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