Onsite Inbound Telephone Answering Campaign in Nebraska
Nebraska, Onsite Call Center, Telephone Answering | Comments Off
RFP ID - CC-0026
We are Nebraska; USA based organization looking for qualified and experienced service provider for our Onsite Inbound Telephone Answering Service.
[A] Scope of Service
(1) Service provider needs to operate and manage a customer service Call Center. We are looking to partner with a Contractor who offers commitment to customer service, innovative management solutions, dedication to quality, and Call Center experience.
(2) Based on the statistics generated from the current Call Center, the monthly call volume is estimated to be approximately 150,000. Approximately 80% (120,000) calls will be handled by the VRU and 20% (30,000) will be directed to the ...