USA Onsite Call Center Management in Ohio
Ohio, Onsite Call Center, USA | Comments Off
RFP ID - CC-0033
We are Ohio; USA based organization looking for qualified and experienced service provider for our requirement of Onsite Call Center Management in Ohio.
[A] Service provider needs to carry the operations in our office premises located in Ohio State to manage our Call Center effectively during normal business hours from 8:00 am to 5 pm including 1 hour lunch.
[B] Scope of Services
(1) Process Requirements and Design
(2) Technical Review and Analysis
(3) Testing and Verification and Validation (V&V)
(4) Project Administration
(5) Knowledge Transfer - Work with our management, development, and operational staff to ensure complete knowledge transfer for all upgrades, deployments, ...