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E-mail Support

• 04.05.10
  GLOBAL – USA (District of Columbia) Inbound Customer Service via Telephone and email Customer Support, District of Columbia, E-mail Support, USA | Comments Off

  RFP ID: CC-0055 We are District of Columbia; USA based organization soliciting proposals from qualified and experienced service providers (From Anywhere in the World), for Inbound Customer service via Telephone and email. [A] Notice Type: RFP (Request for Proposal) [B] Budget: Looking for Proposals [C] Scope of Service: (1) Service Provider will be required to entertain customer inquiries which are received by inbound calls, email correspondence, etc. (2) Volume: Currently, the number of in-bound calls averages 940 per month (11,300 annually) while number of in-bound e-mails averages 530 per month (6,400 annually). (3) Calls and emails will be received from (1) existing or past members and (2) ...
• 03.21.10
  Global Inbound Call Center & E-mail Support Requirement E-mail Support, Ireland | Comments Off

  RFP ID: CC-0048 We are Ireland based organization looking for expert Customer Service Company to provide customer support via Telephone and E-mail. Contract will be for the period of 3 years and extendable for 1 year depends upon performance. [A] Notice Type: Contract Notice [B] Scope of Service: (1) Service provider capable of servicing and managing customer interactions in relation to consumer and trade enquiries from Europe, United States, Canada and potentially other regions such as Australasia, GCC, Asia and South Africa. (2) Vendor needs to provide services for In-bound calls, Emails, Web-chat and Social media applications in addition to ad-hoc services such as Data ...
• 01.24.10
  Global Inbound Call Center and E-mail Support Requirement from Ireland E-mail Support, Ireland | Comments Off

  RFP ID - CC-0019 We are Ireland Based organization looking for Call Center to handle inbound calls and email handling service related to tourism information. Approximately 20000 information calls and 3500 email requests are serviced per annum this will be a contract of 1 year with option to renew for 2 years depends upon performance. [A] Scope of Work: (1) All calls and email enquiries will be serviced in English. (2) Managing a wide variety of calls, emails, etc (including general calls, calls directly in response to advertising). (3) Provision and management of an email and call flow management system. (4) Provision and management of IVR ...
• 12.19.09
  USA (Pennsylvania) Customer Care, Inbound Call Center and E-mail Support Service Customer Care, E-mail Support, Pennsylvania, USA | Comments Off

  RFP ID - CC-0006 We are USA based organization looking for qualified and experienced service provider for our requirement of Customer Care/Inbound Call Center Service. Contract will be for 5 years and extendable for 5 more years depends upon performance. Scope of Service: (1) Service provider may needs to provide Toll-free number to receive incoming calls. We will also provide our current Toll-free numbers as well. (2) Approximate call volume will be 8900 customer telephone calls per day (Monday - Friday). This volume requirement will be set for weekly performance. Fluctuations may occur from day to day; however, at no time call volume fall ...

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