GLOBAL – USA (District of Columbia) Inbound Customer Service via Telephone and email
Customer Support, District of Columbia, E-mail Support, USA | Comments Off
RFP ID: CC-0055
We are District of Columbia; USA based organization soliciting proposals from qualified and experienced service providers (From Anywhere in the World), for Inbound Customer service via Telephone and email.
[A] Notice Type: RFP (Request for Proposal)
[B] Budget: Looking for Proposals
[C] Scope of Service:
(1) Service Provider will be required to entertain customer inquiries which are received by inbound calls, email correspondence, etc.
(2) Volume: Currently, the number of in-bound calls averages 940 per month (11,300 annually) while number of in-bound e-mails averages 530 per month (6,400 annually).
(3) Calls and emails will be received from (1) existing or past members and (2) ...