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Call Center

• 08.28.10
  Canada (British Columbia) RFI for Call Center British Columbia, Call Center, Canada | Comments Off

  RFP ID: CC-0130 We are British Columbia; Canada based organization looking for expert vendor to provide information for the supply of a Call Centre. This RFI is intended to gather information that could assist the Province in the development of a future procurement process. In the event that sufficient information is received, we may, but is not obligated to, initiate a competitive bidding opportunity. [A] Budget: Looking for Proposals [B] Scope of Service: (1) Contractor needs to provide call center services with minimum hours of operation – 8:30 am – 4:30 pm (PST) (exceptions - BC Stat Holidays) (2) Contract will be for a period ...
• 08.27.10
  USA (Tennessee) Overflow Call Center Services Call Center, Tennessee, USA | Comments Off

  RFP ID: CC-0129 We are Tennessee; USA based organization looking for expert vendor for Overflow Call Center Services. [A] Notice Type: RFP (Request for Proposal) [B] Budget: Looking for Proposals [C] Scope of Service: (1) Vendor needs to receive and process overflow calls and to provide related call center services. (2) Vendor should provide a sufficient number of skilled CSR's who are available to process approximately 2,000 calls per day from 7:00 a.m. to 7:00 p.m. CST/CDT, Monday through Saturday, including State of Tennessee approved holidays and State declared emergencies or disasters, as directed by us. [D] Work Performance: Offsite, Vendor can perform the work in their office ...
• 08.25.10
  USA (Massachusetts) Call Center (Call Answering) Call Answering, Call Center, Massachusetts, USA | Comments Off

  RFP ID: CC-0127 We are USA based organization looking for qualified and experienced service provider for Call Center Services. [A] Notice Type: RFP (Request for Proposals) [B] Budget: Looking for Proposals [C] Scope of Service: (1) Contractor must demonstrate expertise in receiving both large volume inbound data collection inquiries and outbound client resolution calls from the United States. (2) Contractor will provide call center services to handle inbound call traffic generated from TV and Print advertisement campaigns. (3) Phone: inquiries received via toll free numbers provided by Vendor - 2.35 +/- Million / Per Program - Avg. Peak / 250K daily - Program length / 3-5 months (4) Contractor must provide ...
• 07.11.10
  New Zealand Nationwide 800 Service – Business Information Call Center Service Business Information, Call Center, New Zealand | Comments Off

  RFP ID: CC-0110 We are based in New Zealand and we are inviting tenders from experienced service provider (FROM NEW ZEALAND ONLY), for Call Center Service. Initially the contract will be of 2 years with three (3) one-year renewal options. [A] Notice Type: RFP (Request for Proposal) [B] Budget: Looking for Proposals [C] Scope of Service: (1) Service Provider will be responsible for providing the biz 0800 service to respond to enquiries from around New Zealand. Service Provider will need to: (a) provide and manage a professional and personalized service that as a minimum is to be available from Monday to Friday during normal business hours ...
• 06.28.10
  USA (Washington DC) Call Center Quality Program Development and Training Call Center, Quality Program Development & Training, USA, Washington DC | Comments Off

  RFP ID: CC-0102 We are Washington DC; USA based organization looking for expert vendor for Call Center Quality Program Development and Training. [A] Notice Type: Combined Synopsis/Solicitation [B] Budget: Looking for Proposal [C] Scope of Service: (1) We are looking for Contractor to provide consulting and project management for all the services factories, specializing in Call Center Operations. (2) Call center quality program development and training. (3) Interactions with staff for smooth and successful implementation of all customer required quality expectations. (4) Providing onsite monitoring of work. (5) Preparation of Quality assurance plans and status reports. (6) It is preferred the contractor to be located within the Washington, D.C. area ...

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