Call Center RFP

RFP ID: CC-0121
We are UK based organization looking for expert vendor for Call Center Services.
[A] Notice Type: PQQ
[B] Budget: Looking for Proposals
[C] Scope of Service:
We are looking for vendor to provide technical advice and customer service including telephone line & email advice.
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their Office Premises within United Kingdom.
[E] Eligibility:
Onshore (UK Only)

More Info:

http://www.7outsource.com/request-for-proposals/call-center-rfp/886-uk-call-center-services-deadline-sep-9-2010.html

http://www.rfpmart.com/request-for-proposals/call-center-rfp/886-uk-call-center-services-deadline-sep-9-2010.html

RFP ID: CC-0120
We are Maryland; USA based organization looking for expert vendor for Inbound Call Center or Call Answering Service that provide students and members a toll free number where they can report security and safety concerns.
[A] Notice Type: Request for Bids
[B] Budget: Looking for best proposals
[C] Scope of Service:
(1) Contractor shall receipt complaints via mail, electronic mail, telephone, internet and facsimile.
(2) Contractor shall accurately record information from the caller concerning the subject of the complaint, nature of complaint and other details regarding complaint.
(3) Contractor shall provide a single toll free number.
(4) Services will be provided 24 hours a day and 7 days a week.
(5) Contractor shall generate a report of priority calls.
(6) Contractor shall maintain a database of incoming calls and notifications records.
(7) Contractor shall record all calls.
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their Office Premises within USA.
[E] Eligibility:
Onshore (USA Only)

More Info:

http://www.7outsource.com/request-for-proposals/call-center-rfp/882-usa-maryland-24-x-7-inbound-call-center-call-answering-service-deadline-august-5-2010.html

http://www.rfpmart.com/request-for-proposals/call-center-rfp/882-usa-maryland-24-x-7-inbound-call-center-call-answering-service-deadline-august-5-2010.html

RFP ID: CC-0119
We are Maryland; USA based organization looking for expert vendor for Afterhours Call Answering Service.
[A] Notice Type: Invitation for Bids
[B] Budget: Looking for best proposals
[C] Scope of Service:
(1) Contract will be for the period of 2 years.
(2) Vendor needs to provide call answering service between 5 pm to 8 am, Monday to Friday & Friday afternoon to Monday morning 5 pm (Friday) to 8 am (Monday). Total will be 123 hours per week.
(3) Exact volume of the work is not determined by government authority; however it will be very low.
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their Office Premises within USA.
[E] Eligibility:
(1) Onshore (USA Only)
(2) Vendor should have local presence in Maryland

More Info:

http://www.7outsource.com/request-for-proposals/call-center-rfp/881-usa-maryland-afterhours-call-answering-service-deadline-august-9-2010.html

http://www.rfpmart.com/request-for-proposals/call-center-rfp/881-usa-maryland-afterhours-call-answering-service-deadline-august-9-2010.html

RFP ID: CC-0118
We are UK based organization looking for expert vendor (From Anywhere in the World) for Inbound Call Center & E-mail Support Service. We are looking to outsource our current call centre activities with an objective to provide improved levels of service and to embrace emerging technologies in continuing the provision of the service during the term of the contract.
[A] Notice Type: PQQ
[B] Budget: The budget for initial period of 5 years would be 14000000 GBP
[C] Scope of Service:
(1) Service Provider will be required to have a fully integrated call center facility, including all necessary infrastructures, hardware and software, staff and other resources to support the full functionality of the service.
(2) Service Provider will be responsible for receiving and responding to customer telephone calls, emails, faxes and correspondence. It also deals with enquiries and orders for information.
(3) VOLUME: Currently the call center handles approximately 80 % of all calls coming in-house (an average over the last 6 months of around 133000 calls per month).
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their Office Premises anywhere in the world.
[E] Eligibility:
Global, companies located anywhere in the world can apply for this.

More Info:

http://www.7outsource.com/request-for-proposals/call-center-rfp/866-uk-inbound-call-center-a-e-mail-support-budget-14-000-000-gbp.html

http://www.rfpmart.com/request-for-proposals/call-center-rfp/866-uk-inbound-call-center-a-e-mail-support-budget-14-000-000-gbp.html

RFP ID: CC-0117
We are Mississippi; USA based organization looking expert vendor for Inbound Call Answering Service for Child Support.
[A] Notice Type: RFP (Request for Proposals)
[B] Budget: Looking for Proposals
[C] Scope of Service:
(1) Operating the Call Center with the appropriate staff from 7:30 a.m. through 5:30 p.m. Monday through Friday.
(2) All services under this RFP shall be provided in the State of Mississippi.
(3) Volume of work is not published by Government Authority.
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their Office Premises within Mississippi.
[E] Eligibility:
Onshore (USA Only)

More Info:

http://www.7outsource.com/request-for-proposals/call-center-rfp/859-usa-mississippi-inbound-call-answering-service-for-child-support-letter-of-intent-due-on-july-26-2010.html

http://www.rfpmart.com/request-for-proposals/call-center-rfp/859-usa-mississippi-inbound-call-answering-service-for-child-support-letter-of-intent-due-on-july-26-2010.html

RFP ID: CC-0116
We are Texas; USA based organization looking for expert vendor for Call Center Staffing & Management Services. The term of contract will be for 24 Months and may get renewed for two (2) additional one (1) year periods.
[A] Notice Type: Solicitation
[B] Budget: Looking for Proposals
[C] Scope of Service:
(1) Service Provider shall furnish staff to provide the following services for the different call types listed below:
(a) Information Calls – this includes all calls when information is given to or captured from the caller, but a service request is not made.
(b) Voicemail Calls – this includes all calls that are retrieved from the voicemail system by the Call Takers and recorded into the call system.
(c) Callback Calls – a callback occurs when the Call Taker cannot readily answer or provide the requested information while speaking with the customer and will arrange a callback at a later date and time with the caller.
(d) Data Entry – keying the date of information received into database for all calls received into the call center.
(e) Provide data content and order input of calls, services and programs into the database.
(2) All the scripts and materials used in all projects will be developed and approved by us. Service Provider shall conduct all call handling, and work with us to develop effective call scripts for various departments and programs on an ongoing basis.
(3) Service Provider shall present itself to all customers as our unit and not as a private contractor. Service Provider’s role must be transparent. Only our names and logos will be permitted on information distributed to Customer Service Center customers. (4) Service Provider shall have the ability to add/divert trained staff to handle increasing/decreasing call volume during peak/off periods in compliance with performance standards.
[D] Work Performance:
Performance of the work will be Onsite. Vendor needs to carry work in our Office Premises
[E] Eligibility:
Onshore (USA Only)

More Info:

http://www.7outsource.com/request-for-proposals/call-center-rfp/854-usa-texas-call-center-staffing-a-management-services-deadline-august-18-2010.html

http://www.rfpmart.com/request-for-proposals/call-center-rfp/854-usa-texas-call-center-staffing-a-management-services-deadline-august-18-2010.html

RFP ID: CC-0115
We are based in Illinois, USA and we are requesting proposals from qualified and experienced service provider (FROM USA ONLY), for 24 X 7 Answering Service. The contract will be from September 29, 2010 through June 30, 2013 and may get renewed for two (2) additional one (1) year periods.
[A] Notice Type: RFP (Request for Proposal)
[B] Budget: Looking for Proposals
[C] Scope of Service:
(1) Service Provider will have to answer the calls during non-business hours or during business hours, when we are not available to answer the telephone. Service Provider will also be required to obtain necessary information.
(2) In some instances, the answering service will have to contact our on-call staff for that area and, if unable to reach that staff by phone, will continue to make calls until our on-call staff has been reached.
(3) Deliverables: For every call received, the answering service shall further be responsible to:
(a) Ensure that all callers are treated in a professional manner at all times;
(b) Provide Spanish translation, if the caller prefers to speak in Spanish;
(c) Instruct the caller to contact an appropriate entity immediately, if required;
(d) Fax written documentation of every call promptly; and
(e) Abide by the requirements of the Confidentiality Act and other State and federal laws and regulations pertaining to privacy.
(4) Reporting:
(a) Service Provider shall cooperate with us in the monitoring activity, which may require that Service Provider report progress and problems (with proposed resolutions), provide records of its performance, allow random inspections of its facilities, participate in scheduled meetings and provide management reports as requested by us.
(b) When requested, Service Provider shall also fax monthly summaries of the numbers and lengths of each call and shall respond to special requests by the close of business on the next working day.
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work at their office premises.
[E] Eligibility:
Onshore (USA Only)

More Info:

http://www.7outsource.com/request-for-proposals/call-center-rfp/828-usa-illinois-inbound-telephone-answering-service-deadline-august-12-2010.html

http://www.rfpmart.com/request-for-proposals/call-center-rfp/828-usa-illinois-inbound-telephone-answering-service-deadline-august-12-2010.html

RFP ID: CC-0114
We are Pennsylvania; USA based organization looking for expert vendor for Onsite Telephonic Survey in Illinois.
[A] Notice Type: Presolicitation
[B] Budget: Looking for Proposals
[C] Scope of Service:
(1) The contractor will be required to make outgoing calls (i.e. cancellations, reschedule, wellness appointment reminders, warm transfer calls to clinics, etc.)
(2) Appointments shall be made following provided appointing criteria and comply with standards as required.
(3) The purpose of this requirement is to enhance appointing procedures and improve service to our customers.
(4) Contractor needs to book health care appointments in the direct care system.
(5) The current call volume is an average of approximately 50,000 available appointment transactions each year.
(6) Contract basic performance period will be 01 October 2010 thru 30 September 2011.
[D] Work Performance:
Performance of the work will be Onsite.
[E] Eligibility:
Onshore (USA Only)

More Info:

http://www.7outsource.com/request-for-proposals/call-center-rfp/824-usa-pennsylvania-onsite-telephonic-survey–deadline-july-27-2010.html

http://www.rfpmart.com/request-for-proposals/call-center-rfp/824-usa-pennsylvania-onsite-telephonic-survey–deadline-july-27-2010.html

RFP ID: CC-0113
We are Manitoba; Canada based organization looking for expert vendor for Telephonic Survey.
[A] Notice Type: RFP (Request for Proposal)
[B] Budget: Looking for Proposals
[C] Scope of Service:
(1) The telephone survey shall be completed in three (3) to four (4) consecutive Calendar Days.
(2) There will be approximate 63 questions in each survey.
(3) We will provide necessary contact details.
[D] Work Performance:
Performance of the work will be offsite; Contractor needs to carry work on their office premises.
[E] Eligibility:
Onshore (Canada Only)

More Info:

http://www.7outsource.com/request-for-proposals/call-center-rfp/823-canada-manitoba-telephonic-survey-deadline-july-30-2010.html

http://www.rfpmart.com/request-for-proposals/call-center-rfp/823-canada-manitoba-telephonic-survey-deadline-july-30-2010.html

RFP ID: CC-0112
We are Iowa; USA based organization looking for qualified and experienced service provider for Telephone Answering & Telemarketing Services. Contractor needs to conduct inbound and outbound telephone fundraising programs for a Public Radio. The services involved include campaign management, inbound and outbound calling, list segmentation services, and program analysis.
[A] Notice Type: RFP (Request for Proposal)
[B] Budget: Looking for Proposals
[C] Scope of Service:
(1) Inbound Calling Program:
- Up to 30 days per year, provide inbound telephone support for on-air fund drives.
- Script development
- Campaign and real-time reporting
- Testing
- Training
(2) Outbound Calling Program:
- Conduct monthly calling programs to solicit fundraising donations, up to 500 names per month.
- Script development
- Campaign and real-time reporting
- Testing
- Training
(3) Call Center Core Requirements:
-  24/7 customer and technical support
- Ability to securely import and export data
- Ability to manage credit transactions
- Comprehensive training and ongoing coaching for the calling team.
[D] Work Performance:
Performance of the work will be offsite; Contractor needs to carry work on their office premises.
[E] Eligibility:
Onshore (USA Only)

More Info:

http://www.7outsource.com/request-for-proposals/call-center-rfp/819-usa-iowa-telephone-answering-a-telemarketing-services-deadline-august-6-2010.html

http://www.rfpmart.com/request-for-proposals/call-center-rfp/819-usa-iowa-telephone-answering-a-telemarketing-services-deadline-august-6-2010.html